We value your privacy, security, and safety

Taking good care of someone’s privacy is a crucial part of building a secure mental well-being platform. We’re committed to protecting all of our member’s data. We’ve implemented leading security practices to ensure everybody’s data is secure when using our platform.

Compliance

OpenUp is NEN7510 and ISO27001 certified. This means that we meet the legal requirements for information security within the healthcare sector.

We protect all personal data we have and ensure it’s safe and secure.

We care about you. We care about your privacy.

All sessions are 100% confidential and anonymous

 

 

We never record or store any contents of individual video sessions

We don’t sell or share information to or with any third parties

Learn more about our privacy & data security measures

How is my privacy guaranteed at OpenUp?

At OpenUp we believe that mutual trust and our professional code are guiding principles in our services. Therefore, it is obvious to us that privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector. .

 

Our business operations are set up in such a way that you, as a (future) user of our services, can be sure that the personal data you share with us are in safe hands. Below we have described the principles on which our policy regarding privacy & data trust is based. For more information, please see our detailed privacy statement.

 

What happens to my personal information?

When you ask one of our psychologists for help, you enter into a so-called “medical treatment agreement”. By doing so you give permission for the use of your data where we need them to help you properly with your request for help. Except for (psycho) medical and legal purposes, we delete data relating to your treatment as much as possible after your treatment has ended. You can request your data from us or have it removed at any time. We ask you for permission to use your data in anonymised or pseudonymised form for the improvement of our diagnostics and treatment. With this, we improve our (psycho) medical care for future clients. We process your data only for the purposes for which it is necessary.

 

Who can view my personal data?

Insight into and processing of your personal data is limited. We do not provide your personal data to third parties, unless this is necessary for the performance of our services. Only employees who are involved in the treatment have access to your (psycho) medical information, other personal data is only accessible to employees who need it for our business operation. Our practitioners are medically certified and subject to professional secrecy. Other employees have a duty of confidentiality. Where possible, we work as much as possible with anonymized or pseudonymized data.

 

What about the security of our online systems and parties we work with?

Our systems and processes are secured to prevent your data from being used for purposes other than those for which they are intended. Our systems and processes are secured to prevent your data from being used for purposes other than those for which it is intended. All partners we work with in order to provide our services have been selected on the basis of strict requirements regarding their reliability, integrity and security. We have concluded a processing agreement with all our partners.

 

Does OpenUp comply with all applicable laws and legal guidelines?

Yes, we comply with all applicable laws and legal guidelines. We comply with all guidelines that apply within the framework of the General Data Protection Regulation (GDPR) and existing rules on privacy in healthcare. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within healthcare.

 

 

 

 

 

 

 

Is OpenUp NEN7510 and ISO27001 certified?

Absolutely. Our information security system is NEN7510 and ISO27001 certified, which means that our processes meet the (legal) requirements for information security within our sector.

Is video calling truly safe?

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.

 

Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

How confidential is the information I share with OpenUp?

Information you share with us is confidential and will be treated as part of our professional code and our duty of confidentiality. 

 

At OpenUp, mutual trust and our professional code guide our services. Therefore, it goes without saying that your privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within our sector.

 

We do not share personal information with your employer.

Does my employer know that I am using the services of OpenUp?

No, we do not share personal information with your employer. At OpenUp, mutual trust and our professional code guide our services.

 

If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.