Frequently Asked Questions

Below are answers to many questions you may have.
Prefer to ask us your question directly? Then contact us.

How does OpenUp Family work?

Since having strong, health relationships with our families is crucial for our happiness and well-being, with OpenUp Family your loved ones can enjoy the same OpenUp services (Self-guided care, Spaces, and 1-on-1 sessions) as you. You can offer ‘Family’ to a maximum of three direct family members.


Which family members can make use of these services?

  • Your partner(s): We acknowledge all forms of romantic relationships.
  • Your children: Biological, adopted, and stepchildren. *
  • Your guardians: Also adoption or stepparents


Age restrictions apply based on your location. For the Netherlands, Germany, the United Kingdom, and Spain, children must be 16 or older. For all other countries, the minimum age is 18.

Is there a waiting list before I can be helped?

There is no waiting list. We believe in a world where mental health is accessible to all. OpenUp is available within 24 hours. Book your session here.

How does OpenUp work?

OpenUp offers low-threshold access to psychological help via video sessions or chat. The sessions take 25 minutes.

We always start with a free introduction session to find out what’s going on and whether your request for help fits in with the services of OpenUp. If that’s the case, you can start talking to each other more often. If your question doesn’t fit with OpenUp’s services, we’ll be happy to discuss alternatives with you.

OpenUp also works with a number of employers and insurance companies. In the first meeting, your psychologist can tell you exactly what arrangements have been made and what you can expect.

What is the difference between OpenUp and regular psychological treatment?

OpenUp makes psychological help accessible to everyone, so everyone can develop or maintain their mental health. 


Whether you’re dealing with something small, or something big. In your work or in your personal life. Unlike regular psychological care, we do not focus on diagnoses and treatments. Therefore you do not need a referral from your doctor. OpenUp focuses on prevention and sustainable (behavioral) change. The goal is to improve your mental health.


OpenUp is not a replacement for regular psychological care. When the nature and severity of your symptoms are sufficient to make a diagnosis, we will refer you to regular care. If your request for help does not fit with OpenUp, we will gladly think along with you about alternatives. You will always receive honest advice about this.

What are the opening hours of OpenUp?

OpenUp available for you on
Mon. to Thu. from 08:30 till 21:00 CEST
Fri. from 08:30 till 17:00 CEST
Sat. from 13:00 till 17:00 CEST


Closed on the following days:

  • Easter Monday
  • King’s Day
  • Ascension
  • Pentecost
  • Christmas
  • New Year’s day