Thank you for your interest in OpenUp! Please contact the person mentioned in the job listing on our careers page. They’ll be best placed to answer any questions you have about the position or OpenUp. 

There is no waiting list. We believe in a world where mental health is accessible to all. OpenUp is available within 24 hours. Book your session here.

Getting to know us in advance always helps! Read about us, check our social media, dig a little deeper in our mission. When applying, remember there are humans like you behind the screen, so include something that speaks for you. Let us know why you would like to work at OpenUp. Tell us about your passions and your greatest achievement. We are looking forward to knowing more about you! 💚

We aim to complete your application process within about one month. This will vary according to a few factors, such as availability and number of candidates. Feel free to discuss any questions or concerns with us.

At OpenUp, we follow a hybrid working model, meaning you will be able to work from home and from the office, according to yours and your team’s needs. 

Dress code? 💃 Whatever feels good to you! We want to see you be yourself with us, anytime, anywhere, whether this is your introduction or your company anniversary!

You’ll meet with a variety of OpenUp team members from different departments, including recruiters, potential team members, and your potential manager.

We welcome candidates from all over the world, so we can do the whole interview process online. However, if you live in the Netherlands or Germany, we would love to invite you to our offices in Amsterdam or Berlin to meet you in person.

Mostly it takes 4 rounds. We always start with an introductory call to get to know you better. Depending on the role, there will be separate online/offline conversations and/or a case study. 

The whole process can take between 1 week to 4 weeks. Of course, we appreciate a speedy process too, but we also want to give everyone the time to get to know each other.

Would you like to know what OpenUp can do for your organisation? Book a meeting with us. We would love to hear about any challenges you are facing within your organisation.   

The meeting takes about 25 minutes, during which we introduce OpenUp to you. And we show you how OpenUp can help you and your organisation. We show how easy it is for employees to (anonymously) contact our psychologists or to use our self-help resources. We show you our online environment, and we discuss how we can activate your employees to start working with OpenUp.

Offering the highest quality of care is our number one priority. Therefore, we use strict selection criteria for our psychologists. During selection, we use role plays and intervision sessions, to ensure we only hire the most talented psychologists. Moreover, all our psychologists have at least a master’s degree in Psychology. 

The knowledge of our psychologists is kept up to date through regular courses and intervision sessions. Also, our psychologists are supported by clinical psychologists.

When your organization works with OpenUp, employees can plan a consult with one of our psychologists via our website. The employee chooses between a regular and a mindfulness consult. This is all anonymous: as an employer you will never know who requested a consult. 

The first meeting will take place within 24 hours. This consult is used for the psychologist and the employee to get to know each other, and to develop an action plan together. In 95% of the cases, three to five consults will be enough to solve the employee’s problem. During the first consult, the psychologist may notice that another health care professional than OpenUp is needed for this employee. We will guide this employee towards the right person. Until then, we will continue our consults with the employee.  

Our psychologists use various techniques to help people deal with everyday challenges. These techniques are practical and preventative.

After your organization has enrolled, your employees can make use of one-on-one consults with our psychologists, and of our self-help modules. 

To make your partnership with OpenUp successful, you will inform your organization about it. We’re here to help you with this. We assign a personal customer success manager to you. Together, you will develop a communication plan, and activate as much employees as possible to work on their mental health.

The Terms of Use of OpenUp can be downloaded here.

If you would like to learn more about Commercial and Marketing roles – feel free to reach out to Dora, dora@openup.com.

If you are interested in the DACH team – email Tobi at tobi@open.com and he’ll be happy to help.

Regarding the Psychologists roles, Lone is available at lone@openup.com.

And if you have questions about Tech & Product, ping Mirjam at mirjam@openup.com

Want to know what OpenUp can do for your organization? Book a demo without any obligations. A demo takes about 25 minutes. During this meeting, we will introduce you to OpenUp. We will show you how easy it is for employees to get in touch with a psychologist or how to start themselves. We will show your our online environment and show you how we can help you to activate your employees to get started with OpenUp.

Absolutely!

Just sharing some free knowledge on everyday mental health challenges. We hope you’ll find it useful. Want to discuss more with one of our psychologists? Feel free to book a consultation.

We believe diversity and culture are very important and that includes talking about your emotions in your native language. That’s why at OpenUp you can talk to someone English, Dutch, German, French, Arabic, Bosnian, Chinese (Mandarin), Italian, Croatian, Ukrainian, Polish, Portuguese, Russian, Serbian, Spanish, Turkish, Flemish. More languages will follow. Check our team page for the latest updated on the languages spoken by our psychologists.

Yes, as part of the collaboration between employer and OpenUp, all employees have unlimited access to all services offered by OpenUp.
This includes 1-on-1 consultations and 1-on-1 mindfulness consultations. The psychologist and employee will discuss how many consultations might be needed to handle the situation in question. On average, an employee is ready to handle the question themselves after 3-5 consultations.

At OpenUp, privacy comes first. We do not share any information that traces back to the individual. Employees can get in touch with us, without informing their employer in any way. We will never ever share who is in contact with us and what is being discussed.

No, unfortunately, you can’t. Our services are for those 16 and older.

Are you younger than 16 years old and do you still want to get professional guidance? Then take a look at the website of the Kindertelefoon or the website of Jongerenhulp.

At OpenUp we believe that mutual trust and our professional code are guiding principles in our services. Therefore, it is obvious to us that privacy is an important right. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within the healthcare sector. .

Our business operations are set up in such a way that you, as a (future) user of our services, can be sure that the personal data you share with us are in safe hands. Below we have described the principles on which our policy regarding privacy & data trust is based. For more information, please see our detailed privacy statement.

What happens to my personal information? ​

When you ask one of our psychologists for help, you enter into a so-called “medical treatment agreement”. By doing so you give permission for the use of your data where we need them to help you properly with your request for help. Except for (psycho) medical and legal purposes, we delete data relating to your treatment as much as possible after your treatment has ended. You can request your data from us or have it removed at any time. We ask you for permission to use your data in anonymised or pseudonymised form for the improvement of our diagnostics and treatment. With this, we improve our (psycho) medical care for future clients. We process your data only for the purposes for which it is necessary.

Who can view my personal data?

Insight into and processing of your personal data is limited. We do not provide your personal data to third parties, unless this is necessary for the performance of our services. Only employees who are involved in the treatment have access to your (psycho) medical information, other personal data is only accessible to employees who need it for our business operation. Our practitioners are medically certified and subject to professional secrecy. Other employees have a duty of confidentiality. Where possible, we work as much as possible with anonymized or pseudonymized data.

What about the security of our online systems and parties we work with?

Our systems and processes are secured to prevent your data from being used for purposes other than those for which they are intended. Our systems and processes are secured to prevent your data from being used for purposes other than those for which it is intended. All partners we work with in order to provide our services have been selected on the basis of strict requirements regarding their reliability, integrity and security. We have concluded a processing agreement with all our partners.

Does OpenUp comply with all applicable laws and legal guidelines?

Yes, we comply with all applicable laws and legal guidelines. We comply with all guidelines that apply within the framework of the General Data Protection Regulation (GDPR) and existing rules on privacy in healthcare. We are NEN7510 and ISO27001 certified, which means that we meet the (legal) requirements for information security within healthcare.

Yes, if your psychologist determines that a different treatment method is better for you during the consults, your psychologist may stop the consults. Naturally, we will only do this in collaboration with you, and our psychologist is responsible for explaining to you why the choice was made.  Any prepaid consults will be refunded if our psychologist decides to stop.

We are available Monday through Thursday from 08:30 to 21:00 CEST, on Friday from 08:30 to 17:00 CEST and on Saturday from 13:00 to 17:00 CEST for a consultation. When you book a consultation you can indicate which time is convenient for you.

Are you in a crisis situation and we are not available? Then contact the (replacing) GP or GP post.

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.

Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

OpenUp.care is an initiative of the psychologist practice iPractice. Curious about iPractice? Take a look at our website

We start with an introduction

To see if chat therapy is right for you, we always start with a free introduction session. Together, we’ll look at your needs and see if they fit with the services of OpenUp. If your request for help doesn’t fit with OpenUp, we’ll be happy to discuss alternatives with you.

Free

We chat via a safe Wire application

When you have registered for the chat therapy, we will ask you to download Wire, which is our secure chat application. Then email your Wire username to team@openup.care. Within 2 working days we will connect you with your psychologist and your chat therapy can begin.

OpenUp offers low-threshold access to psychological help via video sessions or chat. The sessions take 25 minutes.

We always start with a free introduction session to find out what’s going on and whether your request for help fits in with the services of OpenUp. If that’s the case, you can start talking to each other more often. If your question doesn’t fit with OpenUp’s services, we’ll be happy to discuss alternatives with you.

OpenUp also works with a number of employers and insurance companies. In the first meeting, your psychologist can tell you exactly what arrangements have been made and what you can expect.

Chat therapy may be appropriate:

• When you need more knowledge or inspiration on a particular topic
• When you want a psychologist to look at your thoughts, feelings and behavior to gain more insight into your personal situation
• When you would like guidance in applying these (new) insights into daily practice.
• When you have completed another psychological treatment and want to continue it.

Whether a chat subscription is suitable depends on your personal situation. We investigate this in the free introduction session.

OpenUp makes psychological help accessible to everyone, so everyone can develop or maintain their mental health. 

Whether you’re dealing with something small, or something big. In your work or in your personal life. Unlike regular psychological care, we do not focus on diagnoses and treatments. Therefore you do not need a referral from your doctor. OpenUp focuses on prevention and sustainable (behavioral) change. The goal is to improve your mental health.

OpenUp is not a replacement for regular psychological care. When the nature and severity of your symptoms are sufficient to make a diagnosis, we will refer you to regular care. If your request for help does not fit with OpenUp, we will gladly think along with you about alternatives. You will always receive honest advice about this.

Does your employer have a partnership with OpenUp?
Then the sessions are paid for by your employer.

Does your employer not have a partnership: we believe that psychologists should be accessible to everyone. Therefore, the first session is always free. After that you pay €249,- for 3 consults of 25 minutes.

For chat therapy we use the secured app Wire, which you can easily download via the App or Play store. Wire complies with the healthcare privacy legislation.

You can send an unlimited number of messages to your psychologist via chat, whenever it suits you. It is often useful to write your thoughts or feelings down on (the ‘digital’) paper immediately.

You can expect a response from your psychologist twice a week. Your psychologist will monitor your messages and choose a time to respond.

If you go on holiday or when you are ill, you must inform your psychologist. After your return you can continue the chat contact.

Sure! You can choose to purchase a 3 sessions card (3 conversations) from the psychologist for €99. If your employer cooperates with OpenUp, these costs are (partly) covered. 

You can use these conversations whenever you want. Your psychologist can advise you whether this suits you.

The chat contact continues until you decide together that the further contact is no longer necessary. 

If your psychologist is ill or on vacation, you will agree together what is best for you. You can choose to continue the chat contact with another psychologist, or to take a break. If it is not possible to discuss this with your psychologist (for example, in the case of illness of the psychologist), we will contact you within 2 working days to discuss the options. .

Absolutely. Our information security system is NEN7510 and ISO27001 certified, which means that our processes meet the (legal) requirements for information security within our sector.

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.

Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.

Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

Absolutely. In the link we send you by email after the consultation you can schedule a follow-up consultation with the same psychologist.

No, we do not share personal information with your employer. At OpenUp, mutual trust and our professional code guide our services.

If the consultation is offered by your employer, they do pay the bill. We have agreed that the bill will not indicate who is involved. In this way the confidentiality is guaranteed.

No, you do not need a referral to use OpenUp’s services.

If your psychologist is sick or is on a holiday, you will agree together what is best for you. You can choose to continue your subscription with a replacement psychologist or just take a break. If it is not possible to discuss this with your psychologist (for example in the case of illness of the psychologist), we will contact you within 2 working days to discuss the options.

Of course.  You may opt out of receiving newsletters and other promotional emails from OpenUp by following the instructions in those emails or by logging into My OpenUp.   If you opt out, we may still send you non-promotional emails, such as those about your My OpenUp account or about the details of your booked sessions.