Guidance from your online psychologist

Online video consults, chat or a mix? Schedule a free, no-obligation introductory meeting, and together we'll see what works best for you.

Video consults

  • Always the same psychologist
  • Consults of 25 minutes
  • To be combined with chat subscription
  • Secure online environment
  • 90% of our clients are helped after 3 consultations

Chat subscription

  • Always the same psychologist
  • Send messages when you want, psychologist responds frequently
  • To be combined with video consults
  • Secure online environment

Frequently Asked Questions

Below are answers to many of your questions.
Prefer to ask us your question directly? Then contact us.

How should I prepare for my OpenUp session?

To ensure your OpenUp session is as effective as possible, we ask you to think about the following questions:
1. ​What’s the main reason you booked a session with OpenUp?
2. In your opinion, what would be a good outcome of the session?


Your psychologist will start every session with these questions.

Is video calling truly safe?

Absolutely! For video calling, we use a secure application. In addition, mutual trust and our professional code are leading in our services.


Therefore, it goes without saying for us that privacy is an important right.

See also: How is my privacy guaranteed at OpenUp?

How many online sessions can I book?

During your first consult you and your psychologist will investigate whether you request for help fits within the service offered by OpenUp. Does your employer offer OpenUp? In that case there is no limit. Together with the psychologist you investigate how many consultations are suitable for your specific question.


Does your employer not offer OpenUp? Check if your healthcare provider offers OpenUp or purchase a card. Every card consists of 3 consultations.
It is possible to increase that number. In a joint evaluation with your psychologist, you will discuss whether there is a need for a follow-up and, if so, in what form.

For my OpenUp session I’d prefer to call without video – is that possible?

Although a session is more effective with video, you are free to just do an audio session. Simply deactivate the camera in the video call.

I booked an OpenUp session, but now I can’t make the scheduled time. What can I do?

There are links to easily reschedule or cancel your session in the confirmation e-mail you received after booking the session.

“The psychologist listened carefully, she provided insight and practical advice. After our conversation I don’t feel my complaints are so serious, in fact they are quite normal!”

“Super accessible, which made it easy for me to “open up” as the platform is called! Solution-oriented, and pragmatic which speaks to my personal preference.”

“At the end of every session, I feel closer to becoming the person I aspire to be.”

“The conversation with my psychologist was very helpful. I definitely recommend OpenUp to others.”

“The psychologist I talked to was very kind and understanding. I believe she can help me a lot.”

“After the session, I felt positive and motivated. I had the opportunity to express my thoughts and the psychologist made me feel heard. The conversation helped me to focus on what’s important to me.”

“I’m happy I took the opportunity to talk to a psychologist. She handled my concerns well and guided me into finding a solution that works for me.”